Coronavirus – frequently asked questions

Updated 15:30 Wed 14 Apr 2021

At Bristol Music Trust, the health and wellbeing of our audiences, participants and staff are of the highest priority and we want to let you know what steps we are taking to keep you safe during the Coronavirus pandemic.

England is currently in a national lockdown. The national lockdown restrictions mean that everyone must stay at home and live music venues are not permitted to open.

All Bristol Beacon Presents events from 5 Jan – 17 May 2021 have been rescheduled or cancelled and the building will remain closed to the public.  

Find out what actions we’re taking to keep our visitors safe below.

Read our full statement and latest updates on Coronavirus here. 

Rescheduled and Cancelled events

  • Are events going ahead as planned?

    Due the Coronavirus pandemic and the subsequent closure of music venues, all events from 23 Feb – 17 May 2021 have been rescheduled or cancelled.

    We will be directly contacting customers who have tickets for cancelled or rescheduled events.

    Our programme of upcoming events after 17 May 2021 will only take place if:

    • – the Government deems it safe to enter Step 3 of the 4-step plan
    • – the venues we’re presenting events in can safely reopen

    All events after this date may still be required to operate with social distancing measures in place. The status of all events is being reviewed daily with the ongoing changes to coronavirus restrictions.

  • When are events cancelled until?

    We are closely following Government advice and assessing if future events can go ahead daily.

    At present all events from 23 Feb – 17 May 2021 have been rescheduled or cancelled.

    The status of all events will be reviewed on a daily basis and we will update customers as early and as fully as we can.

  • What is the Government 4-step COVID-19 response plan?

    The Government has announced a 4-step plan to ease lockdown in England (Mon 22 Feb 2021). The 4-step COVID-19 Response Plan progressively eases lockdown restrictions at given dates (but not before those dates) providing that four tests are met.

    In Step 3 of the plan, live music events can begin to take place with some restrictions.

    Step 3 will take place no earlier than 17 May 2021, and at least five weeks after Step 2, following a review of data relating to coronavirus and the four tests.

    In Step 3 of the plan live music events of up to 1,000 people or 50% of a venue’s capacity, whichever is lower, will be permitted. Outdoor events of up to 4,000 people or 50% of capacity, whichever is lower, will also be permitted.

    All events permitted in Step 3 may still be required to operate with social distancing measures in place.

  • Can future events take place when local restrictions are in place?

    The 4-tier system local coronavirus restrictions is no longer being used.

    On Monday 22 February 2021 the Government announced it’s 4-step plan to progressively ease lockdown restrictions.

    This 4-step plan will be followed providing that four tests are met. The plan does not stipulate local restrictions.

    Some live music events can take place when England enters Step 3 of the plan.

  • Are large scale outdoor events still taking place?

    Large scale outdoor events are still permitted to take place in 2021 if:

    Step 3 of the plan allows for outdoor events of up to 4,000 people or 50% of capacity, whichever is lower.

    Outdoor events may still be required to operate with social distancing measures in place.

    We have rescheduled the original 2020 dates of our Harbourside shows with Nile Rodgers & CHIC to Thu 14 and Fri 15 July 2022, and Belle & Sebastian who will now play on Wed 13 July 2022 (subject to licence).

  • I need to contact Box Office, how can I do that?

    Our box office will be operating as follows to support customers and respond to enquiries.
    Counter service is suspended as the building is closed.

    Please contact us via email for all enquiries: boxoffice@bristolbeacon.org 

    The Box Office telephone line is suspended. You can request a call back by emailing boxoffice@bristolbeacon.org 

  • How will you contact customers when events are rescheduled or cancelled?

    If an event is cancelled we will contact all customers via email immediately.

    We will email customers if an event is rescheduled (for example, the event is rescheduled as a result of a national lockdown).

    If a new date for the event is confirmed, we will communicate this date to customers in the email.

    If a new date for the event has not yet been confirmed, we will notify customers the event is being rescheduled with a new date to be confirmed as soon as possible.

  • When will a new date for the event I have tickets for be announced?

    We are working hard to try and reschedule as many events as possible and we thank all our customers for their patience during this time.

    It can take time to confirm new dates for some events for several reasons. These might be logistical difficulties confirming a new tour schedule across different local, national or international restrictions, calendar availability at the confirmed venue, or changes to artist availability.

    We will update customers as soon as we are able with confirmation of rescheduled dates.

  • The original date of my event has passed and a new date has not been confirmed, what do I do now?

    We are working hard to try and reschedule as many events as possible and we thank all our customers for their patience during this time.

    The original date of your event may have passed, but your tickets will still be valid for any future rescheduled date for that event.

    No action is needed from the customer. We will contact you as soon as a new date for your event is confirmed.

  • Will I get a refund if the event I have tickets for has been cancelled or rescheduled?

    If an event is unable to take place on the scheduled date we will first try to reschedule the event and notify customers if this is possible.

    If a rescheduled date is not possible and we have to cancel the event, we will issue a refund of the face value of the ticket.

  • Can I get a refund if I decide not to come to an event as I’m feeling unwell?

    Refunds are not available due to sickness or ill health.

    Customers who have tickets to events that have been cancelled or postponed are entitled to refunds.

  • Can I get a refund if I have Coronavirus symptoms/asked to isolate?

    Refunds are not available due to sickness or ill health.

    If you have Coronavirus symptoms or have been asked to isolate, please do not attend an event.

    Customers who have tickets to events that have been cancelled or postponed are entitled to refunds.

  • I purchased Booking Protect with my tickets, what does this entitle me to?

    If you have purchased refund protection through Booking Protect and feel that you have a claim to make, please contact them directly via info@bookingprotect.com 

  • Is my booking fee refundable?

    Bristol Music Trust is a charity which puts on a live performance programme through Bristol Beacon and runs the award-winning music hub Bristol Plays Music, providing education to 39,000 young people in Bristol every year.

    We charge a 9% booking fee on transactions. This fee contributes significantly to our charitable activities, and helps us to reinvest in running our organisation. As well as our charitable work, it helps meet the costs of ticket retail, distribution and new technology – ensuring our customer service to you is a good as it can be.

    Ticket fees are therefore non-refundable. We can only issue refunds of the face value of the ticket.

  • I’ve been asked to donate my refund, what does this mean?

    We will have emailed you if your event has been cancelled or rescheduled. In this email we may have asked you to consider donating the refund value of your tickets if you feel you are able.

    As a music charity, a donation of your ticket refund will help us greatly in meeting the costs that we will still incur from event cancellations and to help support the artists with whom we work.

Building Opening

  • Is Bristol Beacon open?

    Bristol Beacon, Trenchard Street, Bristol, BS1 5AR is currently closed to the public. 

    Due to the national lockdown (from 5 Jan 2021) there will be no programmed events, meetings or business events during this period.

    Bristol Beacon will only be open for programmed events if national lockdown restrictions are eased.

  • How do I enter Bristol Beacon?

    Bristol Beacon is currently closed to the public.

    Bristol Beacon will only be open for programmed events if national lockdown restrictions are eased.

    When we are open enter via our Colston Street entrance. Queues will be managed with appropriate barriers and floor markings.

    On arrival you will be greeted by a friendly member of our team who will be wearing a visor, or they will be a transparent screen between them and you.

    Your temperature will be taken on arrival. If it reads above 37.5C entrance will not be admitted into the building.

    On arrival you will be asked to submit your name and contact details using Sign In App.

    For more information read our Visit pages here. 

  • Are toilets open at Bristol Beacon?

    Bristol Beacon is currently closed to the public and there is no access to our toilet facilities.

    When we are open, we have made changes to enable safe social distancing.

    All customers must observe the recommended Government standards on hygiene and social distancing when inside Bristol Beacon.

    We ask customers to follow these measures:
    One person (or bubble or household) per toilet block will be allowed at any one time

    Maintain a distance of 2m from other people

    Regular hand washing and use of sanitiser stations is encouraged

    Toilets will be checked and cleaned frequently before, after and during each event. Cleaning staff will wear full PPE and signage will warn customers that cleaning is taking place. Disposal bins will be emptied regularly and disinfected before replacing.

    Our accessible toilet facilities are situated on Lower Ground Level, Ground Level, Level 1 and Level 3 and are signposted in the building.

    For more information read our Visit pages here 

Socially distanced events

  • Will events operate with social distancing?

    Following the Government announcement of the 4-step COVID-19 Response Plan (Mon 22 Feb 2021) our programme of events will only take place if:

    • – the Government deems it safe to enter Step 3 of the 4-step plan
    • – the venues we’re presenting events in can safely reopen

    All events after this date may still be required to operate with social distancing measures in place.

  • What tier of local restrictions is Bristol currently in?

    England is currently in a national lockdown

    The 4-tier system local coronavirus restrictions is no longer being used.

    On Monday 22 February 2021 the Government announced it’s 4-step plan to progressively ease lockdown restrictions.

    This 4-step plan will be followed providing that four tests are met. The plan does not stipulate local restrictions.

    Some live music events can take place when England enters Step 3 of the plan.

  • Can I travel to Bristol for an event if I live elsewhere?

    You may travel to an event if your event is permitted to take place in accordance with the Government 4-step COVID-19 Response Plan.

    Domestic overnight stays and all bookable accommodation (such as hotels, hostels, B&Bs, self-contained accommodation) are allowed.

    International travel is subject to review.

  • How will you keep audiences safe for events at Bristol Beacon?

    Bristol Beacon will only be open for programmed events if national lockdown restrictions are eased.

    When we are open for events, we’ve made some changes to how we operate to keep you save from coronavirus.

    • – The foyer will be thoroughly deep cleaned before any public event
    • – We have increased and enhanced professional daily cleaning of all public spaces, office spaces and lifts
    • – A one way system is in place with clear signage to follow. Entrances and exits are clearly marked as part of the one way system
    • – Hand sanitiser points are available throughout the building
    • – Your temperature will be taken on arrival. If it reads above 37.5C entrance will not be admitted into the building.
    • – On arrival you will be asked to submit your name and contact details using Sign In App.

    For more information read our Visit pages here 

  • How do I find out what safety measures are being followed at an external venue?

    Bristol Beacon programmes events in many different external venues. Event format and the type of safety measures that are followed may change at different venues due to several reasons, but all will be in accordance with Government safety measures.

    Information about what safety measures are being followed by an external venue are detailed on the event show page on our website under the heading ‘Covid safety measures’.

  • Are you working with Test & Trace?

    When our building is open for events we will be collecting customer details on arrival using Sign In App.

    All visitors to Bristol Beacon, BS1 5AR or Bristol Beacon, Southmead, BS10 5SJ are required to submit their details using Sign In App in line with Government coronavirus guidelines. We will keep your details for 21 days after which it will be deleted automatically.

    We are also using NHS Test & Trace. QR codes are available to scan at all building entrances. This service is voluntary and it is not a requirement to scan the QR code and log your attendance.

  • Who should I contact if I show symptoms after attending the venue?

    If you start to develop symptoms of Coronavirus, you should self-isolate and get tested as quickly as possible. If you then test positive, NHS Test and Trace will ask you where you have been recently and who you have seen. They will then get in touch with anyone you may have been in close contact with to advise them on what to do next.

  • Will I have my temperature taken?

    Your temperature will be taken on arrival. If it reads above 37.5C entrance will not be admitted into the building.

  • How will queues be minimised?

    Queues will be managed with appropriate barriers and floor markings.

    For some events we may operate with staggered entry times to minimise queuing.

  • Will I have to wear a mask?

    You must wear a face covering whilst at Bristol Beacon until you are seated at your table.

  • Will I be able to order a drink?

    Drinks can be purchased using our ordering app. Details of how to use the app will be available on your table.

    We are operating with table service only. There is no bar service.

  • Will I be able to sit with my friends?

    For socially distanced events at Bristol Beacon that operate with a cabaret style format we sell tickets for tables of 2, 3, 4, 5, and 6. We ask customers to book the size of table they need for their group.

    If you need more information please contact box office via boxoffice@bristolbeacon.org

Digital events

  • Will Bristol Beacon events be available online?

    Our live events are not currently available to view online.

    We hope to programme events in the future that can cater for both in-person and online audiences.

    Our programme does include online only events that include live streams of performances, pre-recorded concerts and archive recordings. To find out what digital events are available, see what’s on here.

  • Where can I watch an online event?

    We programme a range of events for online only audiences. These events are broadcast using a range of streaming services including YouTube, Vimeo, Mixcloud and others.

    We will always provide watch links to the relevant streaming service on the event show page.

    To find the show you’re looking for, type the event name into our website search bar, or browse our what’s on.

Other queries relating to Coronavirus

  • How are you supporting venues and the live music industry during this period?

    This is a fast-changing and difficult situation for us all, and we aim to support musicians, staff and our audiences as best as we can.

    The impact on the music and events industry is significant, as tours and festivals that have had a huge amount of work put into them get cancelled.

    We are working closely with our partners, funders and other arts organisations to ensure we are supporting and advocating for the return of this important industry.

    In 2020 our online events including two Bristol Takeover online festivals, The Lark Ascending Centenary, and Decks in the Hall with Vibe Roulette, DJ Cheeba and The Allergies raised over £23k for the Music Venues Trust, Feeding in Bristol, local venues and artists.

    In 2020 we also lent our voices to national campaigns such as #LetTheMusicPlay to tell the story of the importance of live music. We will continue to support our live music industry wherever we can in 2021 and beyond.

    We are doing everything we can to protect those we work with and enable us to be ready to return to our mission of unity and joy through live music.

  • What is the status of my Bristol Beacon Membership?

    All memberships remain valid. If you have any questions surrounding your current membership please contact development@bristolbeacon.org 

Welcome to
Bristol Beacon

On Wednesday 23 September 2020 Colston Hall changed its name to Bristol Beacon.

Our new name is just the first step, it is about more than the sign above our door. Click below to find out more about how we’re changing, watch our name announcement, and discover how we want everyone to share in the joy of live music.

More info Enter site