Coronavirus – frequently asked questions

Updated 13:00 Tue 20 Oct 2020

At Bristol Music Trust, the health and wellbeing of our audiences, participants and staff are of the highest priority and we wanted to let you know what steps we are taking in regard to the ongoing Coronavirus spread and the reopening procedure for our venue.

If we have to cancel or postpone an event for any reason at all, we’ll let ticket holders know.

Find out what actions we’re taking to keep our visitors safe below.

Read our full statement and latest updates on Coronavirus here.

Coronavirus - frequently asked questions

  • Are events going ahead as planned?

    Due the Covid-19 outbreak and the subsequent closure of music venues, the majority of our events have been rescheduled or cancelled.

    That includes rescheduling our Harbourside shows with Nile Rodgers & CHIC to Wed 14 and Thu 15 July 2021, and Belle & Sebastian who will now play on Fri 16 July 2021.

    As the government advice changes it is likely that we will need to push back some of our rescheduled concerts into 2021. We are working to reschedule these dates as soon as we can.

    We will be contacting all customers directly to advise of this situation.

  • Is Bristol Beacon open?

    Our building is only open for programmed events. There is no public access to Bristol Beacon when an event is not taking place.

  • When are events cancelled until?

    We are closely following Government advice and assessing if future events can go ahead daily.

    At present, the majority of our events are cancelled or postponed.

    We have rescheduled our Harbourside shows with Nile Rodgers & CHIC to Wed 14 and Thu 15 July 2021, and Belle & Sebastian will now play on Fri 16 July 2021.

    The status of events will be reviewed on a daily basis and we will update customers as early and as fully as we can.

    We are able to present some events at Bristol Beacon in our foyer.

  • Are large scale outdoor events still taking place?

    All major events in the city have been cancelled until further notice.

    We have rescheduled our Harbourside shows with Nile Rodgers & CHIC to Wed 14 and Thu 15 July 2021, and Belle & Sebastian who will now play on Fri 16 July 2021.

  • What are Bristol Beacon doing to combat Coronavirus (COVID-19)

    Following government advice Bristol Music Trust has closed its venues and has cancelled or postponed the majority of events.

    Our staff are being advised to follow NHS and Public Health England advice, practice social distancing and where possible are working from home.

  • How will you keep audiences safe for events at Bristol Beacon

    We’ve made some changes to how we operate events at Bristol Beacon to keep you save from coronavirus.

    The foyer will be thoroughly deep cleaned before any public event

    We have increased and enhanced professional daily cleaning of all public spaces, office spaces and lifts

    A one way system is in place with clear signage to follow. Entrances and exits are clearly marked as part of the one way system

    Hand sanitiser points are available throughout the building

    Your temperature will be taken on arrival. If it reads above 37.5C entrance will not be admitted into the building.

    On arrival you will be asked to submit your name and contact details using Sign In App.

    For more information read our Visit pages here

  • How to I enter Bristol Beacon?

    Bristol Beacon is only open for programmed events.

    When we are open enter via our Colston Street entrance. Queues will be managed with appropriate barriers and floor markings.

    On arrival you will be greeted by a friendly member of our team who will be wearing a visor, or they will be a transparent screen between them and you.

    Your temperature will be taken on arrival. If it reads above 37.5C entrance will not be admitted into the building.

    On arrival you will be asked to submit your name and contact details using Sign In App.

    For more information read our Visit pages here

  • Are you working with Test & Trace?

    When our building is open for events we will be collecting customer details on arrival using Sign In App.

    All visitors to Bristol Beacon, BS1 5AR or Bristol Beacon, Southmead, BS10 5SJ are required to submit their details using Sign In App in line with Government coronavirus guidelines. We will keep your details for 21 days after which it will be deleted automatically.

    We are also using NHS Test & Trace. QR codes are available to scan at all building entrances. This service is voluntary and it is not a requirement to scan the QR code and log your attendance.

  • Are toilets open at Bristol Beacon

    We have made changes to enable safe social distancing when our building is open.

    All customers must observe the recommended Government standards on hygiene and social distancing when inside Bristol Beacon.

    We ask customers to follow these measures:

    One person (or bubble or household) per toilet block will be allowed at any one time

    Maintain a distance of 2m from other people

    Regular hand washing and use of sanitiser stations is encouraged

    Toilets will be checked and cleaned frequently before, after and during each event. Cleaning staff will wear full PPE and signage will warn customers that cleaning is taking place. Disposal bins will be emptied regularly and disinfected before replacing.

    Our accessible toilet facilities are situated on Lower Ground Level, Ground Level, Level 1 and Level 3 and are signposted in the building.

    For more information read our Visit pages here

  • How are you supporting venues and the live music industry during this period?

    This is a fast-changing and difficult situation for us all, and we aim to support musicians, staff and our audiences as best as we can.

    The impact on the music and events industry is significant, as tours and festivals that have had a huge amount of work put into them get cancelled.

    We are working closely with our partners, funders and other arts organisations to ensure we are supporting and advocating for the return of this important industry. Our two Bristol Takeover online festivals have raised over £16k for the Music Venues Trust and local venues and artists and we are lending our voices to national campaigns such as #Letthemusicplay to tell the story of the importance of live music.

    We are doing everything we can to protect those we work with and enable us to be ready to return to our mission of unity and joy through live music.

Queries relating to Coronavirus

  • I need to contact Box Office, how can I do that?

    Our box office will be operating as follows to support customers and respond to enquiries.

    Counter service is suspended as the building is closed.

    Please contact us via email for all enquiries: boxoffice@bristolbeacon.org

    The Box Office telephone line is suspended. You can request a call back by emailing boxoffice@bristolbeacon.org

  • Will I get a refund if the event I have tickets for has been cancelled or postponed?

    If an event is cancelled, we will first try to rearrange the event and will notify customers if this is possible. If this is not possible we will issue a refund of the face value of the ticket.

  • What is the status of my Membership

    All memberships remain valid. If you have any questions surrounding your current membership please contact development@bristolbeacon.org

  • Will I get a refund if I decide not to come as I'm feeling unwell?

    Refunds are not available due to sickness or ill health.

    Customers who have tickets to events that have been cancelled or postponed are entitled to refunds.

  • I purchased Booking Protect with my tickets, what does this entitle me to?

    If you have purchased refund protection through Booking Protect and feel that you have a claim to make, please contact them directly via info@bookingprotect.com

  • Is my booking fee refundable?

    Bristol Music Trust is a charity which puts on a live performance programme through Bristol Beacon and runs the award-winning music hub Bristol Plays Music, providing education to 39,000 young people in Bristol every year.

    We charge a 9% booking fee on transactions. This fee contributes significantly to our charitable activities, and helps us to reinvest in running our organisation. As well as our charitable work, it helps meet the costs of ticket retail, distribution and new technology – ensuring our customer service to you is a good as it can be.

    Ticket fees are therefore non-refundable. We can only issue refunds of the face value of the ticket.

  • I’ve been asked to donate my refund, what does this mean?

    Customers have been asked to consider donating their refund if they feel they are able. As a music charity, this will help us greatly in meeting the costs that we will still incur from these cancellations and to help support the artists with whom we work.

Welcome to
Bristol Beacon

On Wednesday 23 September 2020 Colston Hall changed its name to Bristol Beacon.

Our new name is just the first step, it is about more than the sign above our door. Click below to find out more about how we’re changing, watch our name announcement, and discover how we want everyone to share in the joy of live music.

More info Enter site