We have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely’ mark.
The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.
From Thursday 20 May 2021 we’ll be opening the doors to our foyer to the public again and sharing with you an exciting programme of live music, events and exhibitions.
We know some people will be desperate to return right away, and others will feel they want to, but might also be feeling cautious.
Bristol Beacon is a Covid-secure venue and we are committed to keeping everyone safe throughout their visit.
On this page you’ll find detailed information about what we’re doing to keep you safe, what you can expect when you visit, covid risk assessments and regularly updated information.
Last updated: 7 May 2021
We’re following the official government guidance on working safely during coronavirus to make sure we’re Covid-secure. Measures we’ve introduced so far include:
We’re admitting fewer visitors than usual so that you can easily keep a safe distance from others and enjoy a crowd-free visit.
Events that take place in Bristol Beacon foyer will be seated. There will either be cabaret style seating at tables or seating in groups of 2 depending on the event you’re attending. All event formats will ensure a safe distance between you and other groups.
To help minimise contact, event tickets are currently only available online and advance booking is essential. On the door ticket sales will not be possible.
Our in-person box office and our phone lines are currently closed. To contact box office please email firstname.lastname@example.org
All our events use e-tickets. You will receive your tickets via email to the address you made your booking with. The email will come from the address email@example.com with the subject line “Your tickets are ready”.
If you don’t receive your e-ticket
Check your spam folder for an email from firstname.lastname@example.org. If you don’t receive and email with your ticket within a few hours of booking, or if there are any issues with your ticket, please get in tough via email email@example.com
Unable to attend
If you are unable to attend the event you have booked for please email us to let us know. We are not able to issue refunds due to sickness or ill health.
If you have Coronavirus symptoms or have been asked to isolate, please do not attend an event.
Book with confidence
We offer refund protection via Booking Protect who offer ticket purchasers the opportunity to apply for a full refund in the event of unforeseen circumstances and they can no longer attend an event.
Booking Protect are responding to the covid pandemic offer protection holders a refund if they:
You can purchase Booking Protect as an add-on to your tickets when you book. The option to add Booking Protect will appear in your purchase path as you proceed to basket and checkout.
You don’t have to wear a face covering if there is a good reason why you can’t do so.
Step 4 of the Government’s roadmap anticipates the removal of all legal limits on social contact and the reopening of live music venues without capacity restrictions from 21 June, subject to successful pilot test events taking place in April and May.
Step 3 of the Government’s roadmap, which is planned to come into action on 17 May, allows for live music events of up to 1,000 people or 50% of a venue’s capacity, whichever is lower. Outdoor events of up to 4,000 people or 50% of capacity, whichever is lower, will also be permitted.
To ensure the safety of audience members at Bristol Beacon we are using the following social distancing measures:
If you visit us when our venue reopens, we will collect your data and some information about you, so that we can take part in the NHS Test and Trace service and help prevent the spread of COVID-19. The government has asked organisations to do this in order to keep our visitors and employees safe.
When will we ask for information?
What data will we collect?
Why are we collecting this data?
We are collecting and processing this information so that we can open our venue. The Government guidelines ask us to do this in order to use NHS Test and Trace to reduce the risk of a further COVID-19 outbreak.
When you share your information with us, this means that NHS Test and Trace will be able to quickly identify people who have come into contact with someone who has tested positive for COVID-19. NHS Test and Trace can then ask them to act in ways that keep them and others safe.
For more information about how we’re keeping you safe while you visit, download our Covid-19 risk assessments.
On Wednesday 23 September 2020 Colston Hall changed its name to Bristol Beacon.
Our new name is just the first step, it is about more than the sign above our door. Click below to find out more about how we’re changing, watch our name announcement, and discover how we want everyone to share in the joy of live music.