Enjoy your visit safely

At long last we’ve opened our doors to the public again and we’re looking forward to sharing an exciting programme of live music, events and exhibitions with you.

From Monday 19 July 2021 coronavirus restrictions will ease and this means changes to how live music can take place.

Bristol Beacon is a Covid-secure venue and, as changes to live events are happening across the country, we want to reassure you that we are committed to keeping you safe throughout your visit.

On this page you’ll find detailed information about what we’re doing to keep you safe, what you can expect when you visit, covid risk assessments and regularly updated information.

We will not be enforcing these measures and we will not be asking for any proof of negative tests results or vaccination. However, we strongly encourage you to follow our guidance and be considerate of others to help keep customers and staff safe.

Last updated: 14 July 2021

Our measures

Government coronavirus regulations ease on Monday 19 July 2021. To continue working safely we will not be enforcing, but kindly encouraging, all our customers to follow these measures when visiting Bristol Beacon:

  • Audience registration via NHS Test and Trace app (or alternative) essential
  • Face coverings for ages 11+ encouraged (unless exempt)
  • Regular lateral flow tests and vaccination encouraged
  • Advanced booking encouraged
  • Follow one-way systems and signage
  • Wash hands regularly and use hand sanitiser stations
  • Be respectful of other people’s personal space
  • Audience face coverings must be worn for bar service and in-person box office
  • Table service only for seated events
  • Card payment only with contactless encouraged
  • Not to attend if you’re showing Covid-19 symptoms

In addition:

  • Our staff will wear face coverings and PPE
  • Extra cleaning measures will remain in place
  • Spaces will be ventilated as much as possible
  • Our staff will take regular lateral flow tests

How our events will change

From Monday 19 July 2021 our events will return to full capacity.

Coronavirus safety guidance will no longer be a legal requirement, but we strongly encourage audiences to follow our safety measures.

Standing events will return. We will still present some seated events.

Bar service will return. Face coverings must be worn for bar service and we encourage contactless payment.

What you can do to keep others safe

  • Stay at home if you have symptoms of illness such as a cough, sore throat or fever or have been in contact in the past 14 days with someone who has coronavirus.
  • You must wear a face covering whilst at Bristol Beacon
  • Follow our one-way system.
  • Keep a safe distance from others.
  • Use the hand sanitiser stations and wash your hands regularly.

Advance online booking

To help minimise contact, event tickets are currently only available online and advance booking is encouraged. You can book tickets online, over the phone or in person. Please check our phone line and opening times.

Our in-person box office and our phone lines are currently closed. To contact box office please email [email protected]

The majority of our events use e-tickets. Some venues are unable to facilitate e-tickets, for these cases we will continue to operate with physical tickets.

You will receive your e-tickets via email to the address you made your booking with. The email will come from the address [email protected] with the subject line “Your tickets are ready”.

If you don’t receive your e-ticket  

Check your spam folder for an email from [email protected]. If you don’t receive an email with your ticket within a few hours of booking, or if there are any issues with your ticket, please get in touch via email [email protected] 

You can download your e-ticket anytime by logging into your Bristol Beacon account, viewing ‘My Account‘ and selecting ‘E-Tickets’.

Unable to attend

If you are unable to attend the event please be aware that we are not able to issue refunds due to sickness or ill health.

If you have Coronavirus symptoms or have been asked to isolate, please do not attend an event.

Book with confidence 

We offer refund protection via Booking Protect who offer ticket purchasers the opportunity to apply for a full refund in the event of unforeseen circumstances and they can no longer attend an event.

Booking Protect are responding to the covid pandemic offer protection holders a refund if they:

  • Can evidence a positive COVID-19 test result.
  • You are required to self-isolate and can evidence this.

You can purchase Booking Protect as an add-on to your tickets when you book. The option to add Booking Protect will appear in your purchase path as you proceed to basket and checkout.

Face coverings

Bristol Beacon are encouraging face coverings as they help to reduce the spread of airborne infection and protect others. You don’t have to wear a face covering if there is a good reason why you can’t do so.

For example:

  • children under the age of 11 don’t have to wear a face covering
  • you don’t have to wear a face covering if you can’t put on, wear or remove it because of a physical or mental illness, impairment or disability
  • you don’t have to wear a face covering if putting on, wearing or removing it will cause you severe distress
  • you don’t have to wear a face covering if you are providing assistance to someone who relies on lip reading to communicate

Bristol Beacon are not enforcing our recommendation of wearing face coverings.

Social Distancing

Standing events at Bristol Beacon have returned, but to ensure the safety of audience members we will continue these measures:

  • one-way route signposted through the building.

NHS Test and Trace

If you visit us when our venue, we will collect your data and some information about you, so that we can take part in the NHS Test and Trace service and help prevent the spread of COVID-19. This is no longer a Government requirement, but we will continue to do this in order to keep our visitors and employees safe.

When will we ask for information?

  • You will be asked to register with NHS Test and Trace app when you arrive.
  • Alternatively, register your attendance without the NHS app using our digital SignIn service that will be available on a tablet.

What data will we collect?

  • Your name
  • Your telephone number and/or email address
  • The date you visited us
  • What time you went into the venue
  • What time you left the venue

Why are we collecting this data?

We are collecting and processing this information so that we can open our venue. The Government guidelines ask us to do this in order to use NHS Test and Trace to reduce the risk of a further COVID-19 outbreak.

When you share your information with us, this means that NHS Test and Trace will be able to quickly identify people who have come into contact with someone who has tested positive for COVID-19. NHS Test and Trace can then ask them to act in ways that keep them and others safe.

We have updated our privacy policy accordingly.

Risk Assessments

For more information about how we’re keeping you safe while you visit,  download our Covid-19 risk assessments.

Bristol Beacon – Covid-19 Risk Assessment

BMT Southmead – Covid-19 Risk Assessment

See it safely

  • We have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely’ mark.

    The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.

  • “We’re Good To Go” is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.

Welcome to
Bristol Beacon

On Wednesday 23 September 2020 Colston Hall changed its name to Bristol Beacon.

Our new name is just the first step, it is about more than the sign above our door. Click below to find out more about how we’re changing, watch our name announcement, and discover how we want everyone to share in the joy of live music.

More info Enter site