Enjoy your visit safely

From Thursday 20 May 2021 we’ll be opening the doors to our foyer to the public again and sharing with you an exciting programme of live music, events and exhibitions.

We know some people will be desperate to return right away, and others will feel they want to, but might also be feeling cautious.

Bristol Beacon is a Covid-secure venue and we are committed to keeping everyone safe throughout their visit.

On this page you’ll find detailed information about what we’re doing to keep you safe, what you can expect when you visit, covid risk assessments and regularly updated information.

Last updated: 7 May 2021

Our measures

We’re following the official government guidance on working safely during coronavirus to make sure we’re Covid-secure. Measures we’ve introduced so far include:

  • Reduced visitor numbers and social distancing
  • Audience registration via NHS Test and Trace app
  • Physically distanced seating
  • Clear signage and one-way systems
  • Hand sanitiser stations
  • Regular and thorough cleaning
  • Audience groups of six or two households (which may include support bubbles)
  • Face coverings for ages 11+
  • Encouraging contactless payment
  • Extra cleaning measures for your protection
  • All toilet blocks open with every other cubicle/ stall available
  • Queue management in place for all events
  • Frequent covid testing for Bristol Beacon staff

Reduced visitor numbers

We’re admitting fewer visitors than usual so that you can easily keep a safe distance from others and enjoy a crowd-free visit.

Events that take place in Bristol Beacon foyer will be seated. There will either be cabaret style seating at tables or seating in groups of 2 depending on the event you’re attending. All event formats will ensure a safe distance between you and other groups.

What you can do to keep others safe

  • Stay at home if you have symptoms of illness such as a cough, sore throat or fever or have been in contact in the past 14 days with someone who has coronavirus.
  • You must wear a face covering whilst at Bristol Beacon until you are seated at an event, unless you are exempt.
  • Follow our one-way system.
  • Keep a safe distance from others.
  • Use the hand sanitiser stations and wash your hands regularly.

Advance online booking

To help minimise contact, event tickets are currently only available online and advance booking is essential. On the door ticket sales will not be possible.

Our in-person box office and our phone lines are currently closed. To contact box office please email hello@bristobeacon.org

All our events use e-tickets. You will receive your tickets via email to the address you made your booking with. The email will come from the address boxoffice@bristolbeacon.org with the subject line “Your tickets are ready”.

If you don’t receive your e-ticket  

Check your spam folder for an email from boxoffice@bristolbeacon.org. If you don’t receive and email with your ticket within a few hours of booking, or if there are any issues with your ticket, please get in tough via email hello@bristobeacon.org 

Unable to attend

If you are unable to attend the event you have booked for please email us to let us know. We are not able to issue refunds due to sickness or ill health.

If you have Coronavirus symptoms or have been asked to isolate, please do not attend an event.

Book with confidence 

We offer refund protection via Booking Protect who offer ticket purchasers the opportunity to apply for a full refund in the event of unforeseen circumstances and they can no longer attend an event.

Booking Protect are responding to the covid pandemic offer protection holders a refund if they:

  • Can evidence a positive COVID-19 test result.
  • You are required to self-isolate and can evidence this.

You can purchase Booking Protect as an add-on to your tickets when you book. The option to add Booking Protect will appear in your purchase path as you proceed to basket and checkout.

Face coverings

You don’t have to wear a face covering if there is a good reason why you can’t do so.

For example:

  • children under the age of 11 don’t have to wear a face covering
  • you don’t have to wear a face covering if you can’t put on, wear or remove it because of a physical or mental illness, impairment or disability
  • you don’t have to wear a face covering if putting on, wearing or removing it will cause you severe distress
  • you don’t have to wear a face covering if you are providing assistance to someone who relies on lip reading to communicate

Social Distancing

Step 4 of the Government’s roadmap anticipates the removal of all legal limits on social contact and the reopening of live music venues without capacity restrictions from 21 June, subject to successful pilot test events taking place in April and May.

Step 3 of the Government’s roadmap, which is planned to come into action on 17 May, allows for live music events of up to 1,000 people or 50% of a venue’s capacity, whichever is lower. Outdoor events of up to 4,000 people or 50% of capacity, whichever is lower, will also be permitted.

To ensure the safety of audience members at Bristol Beacon we are using the following social distancing measures:

  • one-way route signposted through the building.
  • Distanced queuing system with two-meter spacing prior to entry.
  • Capacity of lifts are limited to 2 people or members of your household / support bubble.

NHS Test and Trace

If you visit us when our venue reopens, we will collect your data and some information about you, so that we can take part in the NHS Test and Trace service and help prevent the spread of COVID-19. The government has asked organisations to do this in order to keep our visitors and employees safe.

When will we ask for information?

  • You will be asked to register with NHS Test and Trace app when you arrive.
  • Alternatively, register your attendance without the NHS app using our digital SignIn service that will be available on a tablet.

What data will we collect?

  • Your name
  • Your telephone number and/or email address
  • The date you visited us
  • What time you went into the venue
  • What time you left the venue

Why are we collecting this data?

We are collecting and processing this information so that we can open our venue. The Government guidelines ask us to do this in order to use NHS Test and Trace to reduce the risk of a further COVID-19 outbreak.

When you share your information with us, this means that NHS Test and Trace will be able to quickly identify people who have come into contact with someone who has tested positive for COVID-19. NHS Test and Trace can then ask them to act in ways that keep them and others safe.

We have updated our privacy policy accordingly.

Risk Assessments

For more information about how we’re keeping you safe while you visit,  download our Covid-19 risk assessments.

Bristol Beacon – Covid-19 Risk Assessment

BMT Southmead – Covid-19 Risk Assessment

See it safely

We have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely’ mark.

The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.

Welcome to
Bristol Beacon

On Wednesday 23 September 2020 Colston Hall changed its name to Bristol Beacon.

Our new name is just the first step, it is about more than the sign above our door. Click below to find out more about how we’re changing, watch our name announcement, and discover how we want everyone to share in the joy of live music.

More info Enter site