Transformation Telephone Campaign

You may have recently been contacted by telephone with information about our Transformation. On this page you’ll find information about why we were calling and how you can support us in our ambition to transform the hall.

In October 2019 we contacted audience members by email and by letter and provided information on an upcoming telephone campaign and the opportunity to opt-out of the upcoming call if they wish.

If you received a call from us, we hope that you enjoyed talking with us and hearing more about the transformation project and ways you can support our work.

Please note, the calls are made off-site and are not from Bristol Beacon’s box office telephone number. For your reference, the call will come from 0117 379 0092.

Why we are calling

  • to keep you informed and up to date with our Transformation
  • to give you the chance to name one of our new seats and put your mark on our newly transformed hall
  • as an opportunity to speak to you and gather feedback on on your experiences of the Hall

How you can support us

There are lots of ways you can support our project to transform the hall.

  • Name a Seat – leave your mark and be a part of our future.
  • Make a Donation today – give what you can and make a one-off donation to the transformation project
  • Explore how you or your business could partner with us
  • Join the CHIME Circle – become part of an exclusive community of supporters.
  • Become a Major Donor – invest in our future with a major donation.
  • Share your passion for music, education, heritage or your community and volunteer your time 

If you would like to hear more about how you can support us, email or give us a call on 0117 204 7315.


We’ve been asked lots of questions about our redevelopment plans in response to our Transformation campaign. Here are some frequently asked questions.

Transformation Telephone Campaign

  • Why was I called?

    Support from our audience is crucial to the success of our Transformation campaign and will ensure the Hall is transformed into a venue that Bristol can be proud of.

    We wanted to talk to a selection of our audience who previously attended events at the Hall or recently booked an event in our programme, or who have previously made a donation when booking a ticket online or over the phone.

    We contacted those audience members by email or letter (depending on your customer contact preferences as of 12 September 2019), providing further information on the campaign and the opportunity to opt-out of the call.

  • Where will my money go?

    All donations will go directly to our Transformation campaign and the redevelopment of Bristol Beacon.

    Our project to transform the hall will deliver a world-class music venue for Bristol, attracting the biggest and best musicians to city.

    The flexible performances spaces will be completely refurbished to ensure greater comfort for both audiences and artists.

    The Victorian part of the building will be beautifully restored, as well as our historic cellars being opened up for the first time as a third performance space and state-of-the-art education centre.

    The transformation programme will also enable our innovative education and engagement work to transform its current offering and develop a focused programme that improves accessibility and diversity in music education.

  • How can I keep informed about the Transformation and ways to get involved?

    Hopefully we were able to update your “opportunities to support” contact preferences during the call.

    If we didn’t get the chance, you can update your contact preferences any time (as well as your general contact preferences) by logging into your Bristol Beacon account here.

    We want to ensure that, going forward, we only contact you about your interests and we do this in the most convenient way for you, whether that’s email, phone, post, or not at all.

  • Why was my call not from a Bristol Beacon telephone number?

    This telephone campaign is being run by Buffalo who are a fundraising consultancy based in Bristol.

    The telephone number they are using to contact customers is 0117 379 0092.

    For more information about Buffalo, see the section titled ‘Information about Buffalo’ on this page.

Information about Buffalo

  • Who are Buffalo?

    Buffalo are a fundraising consultancy based in Bristol. They have been supporting the work surrounding our Transformation campaign since 2017, allowing us to reach as much of our audience as possible and maximise support from the public.

  • Why did they make the call and not Bristol Beacon?

    Our team is relatively small and unfortunately we simply don’t have the resources to make all the calls ourselves.

    Our teams work closely together, with Buffalo’s team visiting the Hall and receiving extensive training. This ensures that when they make the call on our behalf, they are able to share the most up to date and relevant information, as well as answering any questions you may have.

    Buffalo do not work on a commission basis and 100% of your donation goes directly to the Hall’s Transformation campaign.

    If you would have any questions on this or would speak with us directly please feel free to call our Development team on 0117 204 7176.

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Welcome to
Bristol Beacon

On Wednesday 23 September 2020 Colston Hall changed its name to Bristol Beacon.

Our new name is just the first step, it is about more than the sign above our door. Click below to find out more about how we’re changing, watch our name announcement, and discover how we want everyone to share in the joy of live music.

More info Enter site